Privacy Policy
1 OUR COMMITMENT TO PRIVACY
This Privacy Policy outlines the commitment of Voyage Cabin Pty Ltd (ABN 24684594545) (Voyage Cabin) to protect your personal information.
In this Privacy Policy, "we" and "us" refers to Voyage Cabin Pty Ltd and its subsidiaries, and "you" refers to any individual about whom we collect personal information.
This Privacy Policy applies to our websites and our Apps.
This Privacy Policy applies to our users located in all countries in which we do business.
We are an Australian corporation, and we comply with all relevant privacy laws, including the requirements applicable to us under the Australian Privacy Act 1988 (Privacy Act), relevant Australian State laws and the privacy laws of other countries in which we operate.
2 OUR PRIVACY POLICY
Our Privacy Policy sets out how we look after personal information. It explains the kinds of personal information that we collect, and why we collect it. It also describes how we hold, use, and disclose personal information.
By registering as a user for or using our App or our website ("the Service"), or by providing personal information to us including through a registration process, you agree to the terms of our Privacy Policy. If you do not agree to our Privacy Policy, please do not use the Service.
When you agree to the terms of our Privacy Policy, you consent to the collection, use, storage and disclosure of your personal information as described in our Privacy Policy.
3 THE PERSONAL INFORMATION THAT WE COLLECT
We collect personal information in the provision of our products and services, including the marketing of our accommodation platform services. We collect personal information so that we can provide services and information to our customers and potential customers.
We also collect information where we are required to do so by law.
We do not knowingly collect information from or direct any of our content specifically to children under the age of 18. If you are under 18 years of age, please do not provide your personal information to us.
The types of personal information we collect depends on the circumstances in which the information is collected.
The types of personal information we collect may include:
• Your name and contact details, including email, address, mailing address, and mobile number
• Identification details, such as date of birth
• Information regarding your use of or interest in our accommodation services
• How you make payments to us in any transaction, such as payment details including bank account and debit or credit card details
• Your transaction history with us
• Records of communications and dealings with you, such as emails, text, SMS, chat, telephone, and in-person communications
• Information regarding your use of the Service
• Authentication data, including your username and password when you log in via the Service, and authentication tokens for any connected third-party services (for example, social media sites)
• Profile information if you set up an account with us, including:
o Photos of yourself and/or your accommodation
o Lifestyle preferences and habits
o Work or study details
o Rental preferences and roommate characteristics
• Your device's geo-location when accessing the Service
• Advertising data such as your preferences in receiving marketing materials
• Information we may collect as part of surveys, feedback requests, or competitions
• Information you provide for verification purposes or regarding complaints
• Other information you provide during the course of using our services
4 ONLINE SERVICES AND USAGE DATA
When using our Service, our Service may automatically collect information about you and how you use our Service. We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
We may collect information such as:
• Usernames and passwords that you create to access the Service
• Which functions and features you use and how you use them
• Which pages you visit on our website
• Device information, such as:
o The model and ID of the device you use
o Operating system
o Telephone number
o Mobile phone network
• Server log information, including:
o Details of how you used the service
o IP address
o Hardware settings
o Browser type and language
o The date and time of your use
o Referral URL
• Location information
• Information relating to your visits to other property websites where we have a relationship
• Property searches, saved listings, and accommodation preferences you create through the Service
4.1 Tracking Technologies and Cookies
Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze the Service. The technologies we use may include:
• Cookies or Browser Cookies: You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of the Service.
• Web Beacons: Certain sections of the Service and our emails may contain small electronic files known as web beacons that permit us to count users who have visited those pages or opened an email and for other related website statistics.
We use Persistent Cookies for the following purposes:
• Type: Persistent Cookies
• Administered by: Third-Parties
• Purpose: These cookies track information about traffic to our website and how users use our website. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. We may also use these cookies to test new features and monitor platform performance.
For more general information about cookies, please visit: www.allaboutcookies.org
Information collected by the Google Analytics cookie or tracking tag is transmitted to, and stored by, Google in accordance with its privacy practices. To opt out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout
We do not alter our website's data collection and use practices when we see a Do Not Track signal from your browser.
5 SENSITIVE INFORMATION
Sensitive information includes information about your health, racial or ethnic origin, religious beliefs, and criminal record. Usually, we don't collect sensitive information. If we need to do so, we will only collect sensitive information about you with your consent and where it is reasonably necessary for us to do so, or if we are otherwise allowed or required by law to collect that information. If you provide us with sensitive information, we will consider that you have consented to us collecting it.
For your safety and privacy:
• We strongly recommend not posting any sensitive personal information that you don't want to share publicly.
• Avoid sharing information that could allow strangers to locate you.
• Consider the privacy implications before posting photos of your accommodation or personal spaces.
6 USE OF PERSONAL INFORMATION
We may use and disclose your personal information for the following purposes:
• to provide our accommodation platform services to you
• to implement transactions that you participate in via the Service
• to identify you and assist you to obtain and use our services
• to match you with potential accommodation or roommates based on your preferences
• to administer and manage our services including:
o Processing accommodation listings
o Facilitating communications between users
• to contact you through various channels including:
o Email
o Telephone calls
o SMS
o Mobile app notifications
• to provide customer support and respond to inquiries
• to monitor and detect possible fraud or breaches of our terms of service
• to ensure legal and responsible use of our Service
• to process payments and manage transactions
• to improve our services based on user feedback and behavior
• to conduct research and analysis for better matching algorithms
• for security purposes and platform integrity
• to comply with legal obligations and assist in law enforcement
• to resolve disputes and enforce agreements
• to administer promotional activities or events
• to personalize your experience and provide tailored recommendations
• to maintain and update our records
• as otherwise required or authorized by law
• as authorized by you
We may use your information for other purposes, such as:
• Data analysis and usage trend identification
• Building profiles of user preferences
• Making accommodation suggestions based on your preferences
• Targeted advertising purposes
• Evaluating and improving our Service
We will not sell your personal information to advertisers or other third parties.
We may de-identify information about individuals so that the information can no longer be related to specific individuals. We may then use and disclose that de-identified information in the course of our business.
We may also aggregate information about Service usage in such a way that no individuals can be identified. We may use and disclose such aggregated information in our business operations and marketing.
7 DISCLOSURE OF PERSONAL INFORMATION
We may share your personal information in the following situations:
With our service providers to:
• Monitor and analyze Service usage
• Process payments
• Facilitate communications
• Provide customer support
• Maintain platform security
To and between our affiliates, who are also covered by this Privacy Policy
With our business partners to offer you:
• Additional accommodation services
• Related property services
• Promotional offers
When required by law, including:
• Government agencies and regulators
• Law enforcement bodies
• Courts or tribunals
• In response to legal processes such as subpoenas
To our professional service providers:
• Payment processors
• Customer analytics providers
• Legal and accounting advisors
• Security consultants
In the event of a business transfer:
• To potential purchasers of our assets or business
• During merger or acquisition proceedings
• As part of a corporate reorganization
Information Visible to Other Members
If you are a registered member of Voyage Cabin, the following information from your member profile will be accessible to and viewable by registered members:
• First name
• Profile photo
• Age
• Gender and state
• Occupation
All other information you provide as part of your profile will only be accessible to and viewable by registered members of Voyage Cabin.
For users with paid subscriptions, your payment information, subscription information, and private mailbox will never be accessible or viewable by any other users or members of the Service.
8 LOCATION
We conduct our business in Australia and in other countries.
We may disclose information to recipients that are located outside the country in which you are located. We may disclose personal information to contractors and external service providers in and outside of Australia.
The service providers we engage may use international data centers and disaster recovery sites. Information that we collect may, from time to time, be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to, the United States of America and countries within the European Economic Area (EEA). When transferring your data internationally, our platform integrators implement appropriate safeguards, including standard contractual clauses and encryption protocols to ensure your information remains protected in accordance with Australian Privacy Principles and international data protection laws.
If you are in Australia, we will take commercially reasonable steps to ensure that any overseas recipient to whom we choose to disclose personal information does not breach the Australian Privacy Principles (other than Australian Privacy Principle 1) in relation to the personal information.
By using the Service or providing us with your personal information, you consent to:
• The storage and use of your personal information in a country other than the country in which you are located
• Different privacy or data protection regimes that may apply in these countries
The Australian Privacy Principles require that we take reasonable steps, dependent on the circumstances, to ensure that the overseas service provider to whom personal information is disclosed does not breach Australian privacy laws (the "Requirement"). Where the Australian Privacy Act applies, when you provide us with your personal information you consent to the disclosure of your information to an overseas provider. Your consent to this disclosure means that the Requirement does not apply and we will not be held accountable under the Australian Privacy Act for any breaches of the Australian Privacy Act by the overseas provider.
You consent to your personal information being stored in:
• Australia
• The United States
• The country in which you reside
We may change locations of the servers that we use, and if we do, we will update this Privacy Policy.
We take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy. No transfer of your personal information will take place to an organization or a country unless there are adequate controls in place, including the security of your personal information.
9 SECURITY AND STORAGE
We may store customer information (including personal information and payment information) in a variety of formats, including electronic or paper formats.
Transmissions sent to or from the Service are routinely monitored for quality control and systems administration.
We take reasonable steps to ensure that your personal information is stored securely.
Security is a shared responsibility. If you are a customer or user of our platform, it is important for you to take reasonable steps to enhance security. These include:
• Use up-to-date operating system and browser software
• When downloading documents, always scan them for viruses and malware
• Similar to emails, never execute any binary code on your computer or work with a file format you don't understand
• Office document macros should be disabled when opening documents from the Internet
• Use a complex, unique password (i.e., one that you don't use anywhere else)
• Never disclose your password to others
• Accounts should not be shared — it's expected that each user will have their own account
• Contact us immediately if you notice any unusual activity related to your account
Although we take care, we cannot guarantee the security of information provided to us via electronic means or stored electronically. No security measures are perfect, and we cannot promise to be able to withstand security threats in all circumstances. We cannot guarantee the total security of any data transmission over the Internet.
Personal information is only retained for as long as is necessary or as required by law.
10 ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
You have the right to access, update and correct the personal information that we hold about you.
If you would like to access the personal information that we hold about you, please let us know by sending an email to privacy@voyagecabin.com. We will provide you with a copy of your personal information within a reasonable period after the request is made, usually within 30 days. In some cases, we may charge a reasonable fee to provide access to your personal information, but we will never charge you a fee to make a request. If a fee applies, we will advise you before we provide access. Sometimes, we may not be able to provide you with access to all your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
We take reasonable steps to ensure the personal information we hold about you is accurate, complete, up-to-date, relevant, and not misleading.
If you would like to make an update or correction to any personal information we hold about you, please let us know by sending an email to privacy@voyagecabin.com.
If there is a reason for not granting you access to your information or making a correction to any personal information, we will provide you with a written explanation of the reasons for the refusal (unless unreasonable to do so) and inform you of the mechanisms to complain about the refusal.
11 DELETION
In respect of information stored in the Service:
• The Service includes working functionality to allow you to download and delete any of the information in your account at no charge.
• You cannot (and we will not) delete information that is stored in another user's account.
In respect of information that is held by us but that is not stored in the Service:
• If you choose to have your personal information deleted from our records, we will do so within a reasonable time of your request to us.
• We will take reasonable steps to ensure that your personal information is not used (except as may be required by law) by us after your request.
Your information may still be retained, however, to:
• Resolve potential or actual disputes.
• Enforce agreements we have with you.
• Meet technical and legal requirements related to the security, integrity and operation of the Service.
12 MINORS
Our Service is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.
If you are under 18 years of age, please do not:
• Create an account.
• Use any features of our Service.
• Provide any personal information to us.
• List or search for accommodation through our platform.
If you are a parent or guardian and you are aware that your child or minor has provided us with Personal Data, please contact us at: privacy@voyagecabin.com.
If we become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we will take steps to:
• Remove that information from our servers.
• Delete any associated accounts.
• Prevent further access to our Service by that individual.
We take the protection of minors seriously and will promptly respond to any notification regarding the inadvertent collection of personal information from minors.
13 SPECIFIC JURISDICTIONAL PROVISIONS
13.1 EUROPEAN AND UK RESIDENTS
If you are a European or UK resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we are processing your personal information to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, your information will be transferred outside of Europe, including to Australia.
In addition to the provisions set out above, we may process your personal information under the following conditions:
• Consent: You have given your consent for processing your personal information for one or more specific purposes.
• Performance of a contract: Provision of your personal information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
• Legal obligations: Processing your personal information is necessary for compliance with a legal obligation to which we are subject.
• Vital interests: Processing your personal information is necessary to protect your vital interests or those of another natural person.
• Public interests: Processing your personal information is related to a task carried out in the public interest.
• Legitimate interests: Processing your personal information is necessary for the purposes of the legitimate interests pursued by us.
13.2 CALIFORNIAN RESIDENTS
This notice to California residents is provided under California law, including the California Consumer Privacy Act ("CCPA"). If you are a California resident, you have the following rights:
• Right to Access: You may request, up to twice each year, access to categories and specific pieces of personal information about you that we collect, use, disclose, and sell
• Right to Delete: You may request that we delete personal information that we collect from you, subject to applicable legal exceptions
• Right to Opt Out: You have the right to "opt out" of the "sale" of your "personal information" to "third parties" (as those terms are defined in the CCPA)
13.3 VIRGINIA UNITED STATES RESIDENTS' RIGHTS
Virginia law provides Virginia residents with the following rights:
• Right to Access: You have the right to confirm whether we are processing your personal data and to access your personal data
• Right to Correct: You have the right to correct inaccuracies in your personal data
• Right to Delete: You have the right to delete personal data provided by or obtained about you
• Right to Portability: You have the right to obtain a portable copy of the personal data that you provided to us
• Right to Opt Out: You have the right to opt out of targeted advertising
To make an access, deletion, or correction request under any of these jurisdictions, please contact us at privacy@voyagecabin.com. Before completing your request, we may need to verify your identity.
14 GENERAL
14.1 Other Important Agreements
In addition to our Privacy Policy, your rights and obligations concerning the Service are governed by our Client Agreement. Please review the relevant Client Agreement carefully as you must agree to comply before you use the Service.
14.2 Business Transfers
We reserve the right to transfer information (including personal information) that you provide or that we otherwise collect in connection with:
• A sale or transfer of assets
• A transfer of any portion of our business
• A merger, acquisition, or corporate reorganization
14.3 Links to Other Sites
Our Service may contain links to other websites. We are not responsible for the privacy practices or the content of those other websites. The privacy practices applicable to those other websites may differ substantially from ours, so we advise you to read the privacy policy of those other websites before using them.
14.4 Links from Other Sites
Additionally, there may be third party websites that may be providing links to our website without our knowledge or control. We are not responsible for the content of any third-party websites, expressly disclaim any statements or assertions made on such websites, and deny all liability associated with your use of, and the content on, such other websites or advertisements contained therein.
15 FURTHER INFORMATION AND COMPLAINTS
For further information, or if you would like to make a complaint about our use, handling or disclosure of your personal information, please contact us via email at: privacy@voyagecabin.com.
Following receipt of your complaint, we will investigate and respond to you within a reasonable period of time.
16 CHANGES TO THIS POLICY
We regularly review this Privacy Policy and our privacy practices.
From time to time, we will change this Privacy Policy. If we do, we will update the Privacy Policy on our website. The changes will come into effect immediately upon notification on our website.
If the changes are significant, we will aim to provide customers with an email notification of the changes.
You should check our website from time to time to understand how the current version of our Privacy Policy applies to you.
Last Updated: April 2025